SEE IMPORTANT COVID19 NOTE BELOW

Great Eastern Sun Online Market Ordering Information

Orders placed Wednesday-Friday will be shipped on the following Monday.
PLEASE NOTE:
Great Eastern Sun Online Market orders are only shipped within the Continental United States

Minimum Order: $15

Order totals ranging from $150 - $499 will receive a 10% discount

Order totals ranging from $500 - $999 will receive a 15% discount

Order totals $1000 and over will receive a 20% discount

Discounts will be calculated on the Order Checkout Page

**Miso Master Organic Miso Shipping Policy CLICK HERE >**


PLACING YOUR ONLINE GREAT EASTERN SUN ONLINE MARKET ORDER

SHOPPING: Browse and shop our online catalog. When you find items that interest you click the "Add to Cart" button and adjust quantity. You may now review the purchases in your virtual shopping cart by clicking cart icon in upper right corner of the page. This will open your "Cart" page where you can review and adjust your order, add coupon code if applicable, choose shipping carrier options, review and adjust shipping address. PLEASE NOTE: Great Eastern Sun Online Market orders are shipped within the Continental USA only.

CHECKING OUT: After viewing and entering shipping carrier and pricing in your "View Cart" page click "Checkout" to open Checkout Page.
Enter or review "Billing Details", "Ship to" details, "Order" details and chosen Carrier. Choose and Complete Payment Method. Payment Method
Be sure to check: " I have read and agree to the website terms and conditions." Click "Place Order" button (only once) and wait for confirmation page to open. You will also receive a confirmation email with a copy of your order.

CREDIT CARD SECURITY: Rest assured, shopping with Great Eastern Sun is entirely safe. Before your credit card information leaves your computer, it is encrypted using the highest levels of encryptions available.

DAMAGE CLAIMS:  Upon receipt of order, please check contents and report any damages to Great Eastern Sun's Customer Service at: customersvc@great-eastern-sun.com or call 828-418-0407.

RETURNS & CREDITS: Please make requests for returns of merchandise within 3 days of receiving product. Returned items must be in their original cartons, and must be in sellable condition. Please obtain prior approval before returning any merchandise. Our customers assume responsibility for freight costs on returns of non-defective merchandise.

PRICE FLUCTUATIONS: Many of our items are imported. Thus as the dollar fluctuates versus the yen and other foreign currencies, we must reserve the right to change prices without notice. These price changes, either up or down, will be minor.

BACK ORDERS: If any items are out of stock at the time that your order ships, these will not automatically be backordered. Any out of stock items will need to be re-ordered once they are back in stock again.

HOW WE SHIP: Please be aware that all orders received after 10 am will be processed the following day. If your order is received after 10 am on a Friday, your order will not ship until the following Monday. We do not process orders over the weekend. If you are ordering Miso Master Organic Miso please review our Miso Master Organic Miso Shipping Policy here. Thank you for your understanding.

THAT'S IT: Any questions or comments, please contact us:
EMAIL: weborders@great-eastern-sun.com PHONE:  Monday thru Thursday  9am - 5 pm Eastern Standard Time 828-418-0407.

IMPORTANT CORONAVIRUS / COVID-19 NOTE

As a provider of healthy organic foods, we are determined to continue delivering the safe, reliable service you need while supporting the health and well-being of our community during the current pandemic. Since the CDC and other health officials suggest that staying home as much as possible and avoiding crowds and crowded shopping venues may help protect us from the coronavirus (COVID-19), we are making every effort to maintain a good supply of our products so that we can deliver them to you quickly and easily.

We hope you will stay well, follow suggested guidelines to protect yourself and your family, and know that we are focused on helping you shop from home for the healthy foods you have come to expect from Great Eastern Sun.

Great Eastern Sun Online Market >

PRODUCT STOCK NOTE: 
Please note that we are currently out-of-stock on the following Great Eastern Sun Brand Products:

• Miso Master Organic Brown Rice Miso
• Organic Planet Lomain Noodles
• Emperor's Kitchen Pureed Ginger 
• Emperor's Kitchen Organic Kuzu
• Haiku Hojicha Organic Japanese Teas

SHIPPING DELAYS:
Due to the COVID pandemic, Great Eastern Sun Online Market is experiencing an increase of online orders which may delay the arrival of your order. We appreciate your patience.