Your satisfaction is important to us. We strive to bring you only the best selection of Asian and Asian-inspired ingredients to support a healthy lifestyle. Due to the nature of our products, we are unable to accept returns. If you are unsatisfied with your purchase, please contact us within 14 days of receipt. Please include your order number and your concerns. We will do our best to make it right.
Once your online order and payment have been processed, we are unable to make adjustments to your order.
A Note about Miso
All miso orders are final except in the case of damaged or defective goods. If you received your miso order damaged or defective, please contact us within 14 days of receipt.
A Note about Shipping
Great Eastern Sun utilizes third-party carriers for shipping. Occurrences including but not limited to shipping delays, inconveniences, or scheduling misunderstandings between customer and carrier are not the responsibility of Great Eastern Sun.