Shipping Policy

Destinations

We offer shipping on all orders to the contiguous USA (all states excluding Alaska and Hawaii). We do not ship to APO/FPO boxes.

Carriers

All orders ship from our headquarters in Asheville, North Carolina via USPS,UPS, OR FEDEX. For all orders that do not qualify for free shipping, the carrier can be selected at checkout.  All Free shipping orders are shipped using a carrier chosen by Great Eastern Sun.

Rates

Shipping rates are based on the total order weight and destination, and are calculated by the carrier at checkout.

Free Shipping

Free shipping offers apply to retail orders only, wholesale orders are excluded.  Orders that qualify for free shipping are fulfilled by the carrier of Great Eastern Sun's choice. Excluded products are indicated with an asterisk (see image below). This offer is subject to change without notice.

Processing

All orders that include miso ship on Mondays and Tuesdays only. All other orders ship Monday through Friday; we do not process orders over the weekend. Please allow 1-2 business days to process your order. Please note that all orders received after 9am may be processed the following day.  Orders received after 9am on Friday will ship the following Monday.

Tracking

All orders are tracked from the time of shipment. Once your order has shipped, you will receive a confirmation email with your tracking information.

Backorders

Occasionally, we may run out of stock of an item on your order. If an order was previously placed that we are unable to fulfill, you will be notified by email. Out-of-stock items cannot be placed on backorder. Your remaining order will be shipped, and you will only be charged for the items shipped.

A Note about Miso

Miso Master organic miso is an unpasteurized product and must be handled properly to ensure quality. It has a long refrigerated shelf life, so we encourage all customers to “stock up” on miso during cooler months, to reduce the need to ship during warmer months. All miso orders under 200 pounds ship unrefrigerated; and therefore, must go out on a Monday or Tuesday to avoid extended storage periods over the weekend. Orders over 200 pounds always ship refrigerated.