Shipping Policy

Destinations

We offer shipping on all orders to the contiguous USA (all states excluding Alaska and Hawaii). We do not ship to APO/FPO boxes.

Carriers

All orders ship from our headquarters in Asheville, North Carolina via USPS or UPS, at your discretion. The carrier can be selected at checkout.  

Rates

Shipping rates are based on the total order weight and destination, and are calculated by the carrier at checkout.

Free Shipping

Orders qualifying for free shipping will be fulfilled by the carrier of Great Eastern Sun's choice. Excluded products are indicated with an asterisk. Offer subject to change without notice.

Processing

All orders that include miso ship on Mondays and Tuesdays only. All other orders ship Monday through Friday; we do not process orders over the weekend. Please allow 1-2 business days to process your order. Please note that all orders received after 10am will be processed the following day; however, if your order is received after 10am on Friday, your order will not ship until the following Monday.

Tracking

All orders are tracked from the time of shipment. Once your order has shipped, you will receive a confirmation email with your tracking information.

Backorders

Occasionally, we may run out of stock of an item on your order. When this occurs, you will be notified by email. Out-of-stock items cannot be placed on backorder. Your remaining order will be shipped, and you will only be charged for the items shipped.

A Note about Miso

Miso Master organic miso is an unpasteurized product and must be handled properly to ensure quality. It has a long refrigerated shelf life, so we encourage all customers to “stock up” on miso during cooler months, to reduce the need to ship during warmer months. All miso orders under 200 pounds ship unrefrigerated; and therefore, must go out on a Monday or Tuesday to avoid extended storage periods over the weekend. Orders over 200 pounds always ship refrigerated.